TAFE Queensland Library Network FAQs: Ask-a-Librarian

Login Issues with ClinicalKey

If you are having problems logging into ClinicalKey, try some of the tips below:  

• Make sure to sign in using your TAFE Queensland library login details:

  • Borrower ID = studentnumber@tqstudent.edu.au

  • Password = your Connect/network password

• Always use Google Chrome or Microsoft Edge to sign in. Other internet browsers may not support ClinicalKey. 

• DO NOT search for ClincalKey using Google as these links will not work. Always use the link provided by TAFE Queensland library. 

• Check that you have the right version of ClinicalKey. The URL should say: https://www-clinicalkey-com-au.tafeqld.idm.oclc.org/nursing/#!/ 

• If the URL is correct but doesn’t work, try clearing the cache on your browser and try logging in again.
   

To clear the cache in Google Chrome: 

1. Click on the three small dots in the top right corner of Chrome. 
2. Select Settings > Privacy and security. 
3. Choose Clear browsing data. 
4. Ensure you tick all the boxes listed and click Clear data.
    

To clear the cache in Microsoft Edge: 

1. Click on the three small dots in the top right corner of Edge. 
2. Select Settings > Privacy, search and services. 
3. Find the heading Clear browsing data and click Choose what to clear. 
4. In the time range box, select Last 24 hours from the list. 
5. Ensure you tick all the boxes listed and click Clear now.
    

If you are still having trouble, please contact the library staff via Library Live Chat or Ask-A-Librarian. Please remember that due to licencing restrictions, only Diploma of Nursing students and staff are eligible to access ClinicalKey.