Login Issues with ClinicalKey
If you are having problems logging into ClinicalKey, try some of the tips below:
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Make sure to sign in using the following details:
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Email = studentnumber@tqstudent.edu.au
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Password = your Connect/network password
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Note: If you are logged into Connect on your device, you will not be prompted to sign in again to access ClinicalKey. If the red TAFE Queensland logo is visible at the top of the screen, you are logged in.
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Always use Google Chrome or Microsoft Edge to sign in. Other internet browsers may not support ClinicalKey.
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Always use the link provided by TAFE Queensland Library Network. DO NOT search for ClincalKey using Google as these links will not work.
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Check that you have the right version of ClinicalKey. The URL should say: https://www-clinicalkey-com-au.tafeqld.idm.oclc.org/nursing/#!/
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If the URL is correct but doesn’t work, try clearing the cache on your browser and try logging in again.
To clear the cache in Google Chrome:
- Click on the three small dots in the top right corner of Chrome.
- Select Settings > Privacy and security.
- Choose Clear browsing data.
- Ensure you tick all the boxes listed and click Clear data.
To clear the cache in Microsoft Edge:
- Click on the three small dots in the top right corner of Edge.
- Select Settings > Privacy, search and services.
- Find the heading Clear browsing data and click Choose what to clear.
- In the time range box, select Last 24 hours from the list.
- Ensure you tick all the boxes listed and click Clear now.
If you are still having trouble, please contact TAFE Queensland Library Network staff via Library Live Chat or Ask-a-Librarian. Please remember that due to licencing restrictions, only Diploma of Nursing students and staff are eligible to access ClinicalKey.